Cancellation policy

If you have entered into a contract for use of Futbalito or purchased a one–off additional service or a subscription, in each case, you are entitled to the following right of withdrawal.

You have the right to cancel the contract within 14 days without stating any reasons. The cancellation period runs for 14 days from the conclusion of the contract.

To exercise your right of cancellation you must send us unequivocal notification of your decision to cancel the contract. You can send it by email or make a separate unequivocal cancellation request on our website in Contact us section and submit it electronically to our customer support. To meet the deadline for cancellation it is sufficient to send us the notification of your wish to exercise your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel the contract we are obliged to refund all the payments that we have received from you, including the delivery costs (except for any additional costs incurred as a result of your choosing a different delivery method to the least expensive standard delivery method that we offer), promptly and at the latest within 14 days from the day on which we received the notification of your cancellation of the contract. For this refund we will use the same payment method that you used for the original transaction unless a different arrangement has been expressly agreed with you; under no circumstances will you be charged any fees in respect of this refund. If you asked for the services to start during the cancellation period you must pay us an appropriate amount, equal to the proportion of the services that have already been provided by the time you inform us that you are exercising your right to cancel this contract compared to the full scope of the services covered by the contract. End of the cancellation policy.

Lapse of the right of cancellation

In the case of a contract for the provision of services the right of cancellation lapses if we have provided the service in full and only began to perform the service after you gave your express approval and simultaneously confirmed that you were aware that you would lose your right of cancellation if we had completely fulfilled the contract. In the case of a contract for the delivery of digital content that is not stored on a physical data carrier the right of cancellation also lapses if we have begun to perform the contract after you gave your express approval and simultaneously confirmed that you were aware that you would lose your right of cancellation once we had begun to perform the contract.

Form of your cancellation

To make it as easy as possible for you to cancel and to avoid any potential queries, we have provided an electronic contact form for you to use in Contact us section. However, you can of course also send the email on address In any case please use this text:

  • I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/the provision of the following service (*).
  • Ordered/received on:
  • Name of the user(s):
  • E–mail address of the user(s):